We want to make sure you love our products, and quality is guaranteed. If there is a print error or visible quality issue, we'll replace or refund it. For any quality issues, be sure to provide clear photos of the products on a flat, well-lit surface, along with your order number and include this in your email to us at haveaheartofficial@gmail.com This quick and simple step will help us provide a speedy resolution. This must be done as soon as possible. 

Please read below for more details:

Cancellations

Product Orders Cancellation Policy

All of our products are made to order, especially for you. If you wish to cancel or amend your order, please use the link provided in your confirmation email. You can edit your order before it goes to production.

Once your order has gone to production, you may be eligible for a replacement/resolution, depending on the situation. After you’ve received your order, you have 14 days to address any quality issues. 

Donations and Tips Cancellation Policy

Please note that donations and tips are non-cancellable and non-refundable. Once you have completed your checkout for donations or tips, we cannot cancel or refund it. 

Damaged/Quality Issues

For the fastest resolution, please include a photograph demonstrating the quality issue of the print or the damaged area of the item, along with your order number. The most optimal pictures are on a flat surface, with the tag and error clearly displayed.

Please email us with these details at haveaheartofficial@gmail.com

Refunds Policies

Product Orders Cancellation Policy

At Have a Heart, we’re committed to creating beautiful, high-quality products that you’ll love. To reduce waste and promote mindful shopping, we encourage customers to carefully consider their purchases before checking out.

We’re happy to assist with returns within the legal guidelines, but we ask that you keep the following in mind:

Returns Timeframe: 

Returns are accepted within 14 days of receiving your item(s), as per UK Consumer Rights. Items must be unused, in their original packaging, and in a resellable condition.

Mindful Shopping:

We strongly encourage you to carefully review product details, sizes, and colors before purchasing. If you’re unsure, please reach out to us for guidance before completing your order.

Returns Fee:

To minimise unnecessary returns, all returns will incur a £5 processing fee, which will be deducted from your refund. Please note that returns are at the customer's expense unless the item is received damaged. 

Non-Returnable Items:

Any worn/used items, Additional personalisation items, sale items, swimwear and any other relevant items marked on site are non-returnable unless faulty.

Faulty or Incorrect Items:

If you receive a damaged or incorrect product, please contact us within 7 days of delivery with photos, and we’ll resolve the issue at no additional cost.

How to Initiate a Return:

Please email us at haveaheartofficial@gmail.com with your order number and reason for return. We’ll guide you through the process.

Thank you for supporting Have a Heart! We appreciate your understanding and commitment to reducing unnecessary returns.

Payments refunded

PayPal: Any refunds processed will show back up in your PayPal account balance within 24 business hours.

Credit Card: Any refunds processed via your credit/debit card will show back up in your bank account within 7 to 10 business days, depending on your bank.

Donations and Tips Cancellation Policy

Donations and tips are non-refundable. Once you have completed your checkout payment, we cannot cancel or refund your donation or tips. 

Locked Messages Refund Policy

Locked messages are non-refundable. Once you have completed your checkout payment, we cannot cancel or refund your locked message. If you have issues accessing the locked message after payment, please contact us at haveaheartofficial@gmail.com. We’ll be happy to troubleshoot the problem and find a resolution for you. 

Accepted Payment Methods

We accept payments via credit/debit cards, PayPal, Google Pay, Apple Pay, and local payment methods. 

International Orders

Will I have to pay any additional taxes on my order if I’m located outside of the US?

International orders may be subject to import taxes, duties, and other customs charges. The charges vary by country, and at this time, we are unable to calculate them in advance. For more information regarding your country’s customs policies, please contact your local customs office. If such a fee indeed gets imposed on your package, you are responsible for its payment.